Apple has just announced and launched a battery case replacement project for Smart Battery Cases created specifically for the iPhone XS, iPhone XS Max, and iPhone XR.
As per the technology giant based in the U.S., some Smart Battery Cases can encounter charging problems, such as cases that will not charge or charge on and off when plugged into power, or even cases that will not charge an iPhone device or charge it sporadically.
Impacted Smart Battery Cases were produced between January 2019 and October 2019. Apple noted that this is not labeled as a safety issue, and the company or Apple Authorized Service Provider will switch eligible cases free of charge.
All Smart Battery Cases developed for iPhone XS, iPhone XS Max, and iPhone XR manufactured between the mentioned dates above are entitled to a replacement, the company said. Apple also noted that no other iPhone Smart Battery Cases are included in the project, which means that no iPhone 11, iPhone 11 Pro, or iPhone 11 Pro Max battery cases are eligible to be replaced.
Get your Case Replaced
Apple also says that clients with an affected Smart Battery Case can go to an Apple Authorized Service Provider or make an appointment at an Apple store location to get their case switched. Smart Battery Cases will be analyzed before the aforementioned service to check that they are indeed fit to be replaced.
Impacted cases will be discarded in an allegedly environmentally-friendly way. Also, according to the company, the project covers Smart Battery Cases for two years following the first retail sale of the product.
Because the Smart Battery Cases were released in early 2019, there have been claims with regard to numerous failures and issues when it comes to charging. In a certain period in mid-2019, the Smart Battery Cases were not even available for purchase and out of stock for more than a month, a problem that could have been connected to ongoing charging issues.